Refund Policy

Last updated 27 Aug 2026. This policy applies to Crena Build & Finish Ltd Store and its customers.

Order issues

If an item is missing, damaged, incorrect, or unsuitable, contact Crena Build & Finish Ltd Store support promptly with your order reference. We will review the order and provide the appropriate replacement, credit, or refund where applicable.

Delivery fees

Delivery fees may be non-refundable once a courier has completed a serviceable delivery attempt, except where the issue was caused by us or our delivery partner.